Privacy Policy
Effective Date: 25 May 2025
At ONE100 Consultants, we are committed to protecting the privacy and personal information of our clients, website visitors, and service users. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website or services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information:
- Full Name
- Contact Information (Email, Phone Number, Address)
- Date of Birth
- Passport and National ID details
- Educational and Professional Background
- Immigration and Visa History
- Financial Information (for visa processing purposes)
1.2 Non-Personal Information:
- IP address
- Browser type and version
- Device information
- Referring website URLs
- Website interaction and usage data
1.3 Sensitive Information:
- Health records (where required for visa applications)
- Criminal record disclosures (as applicable)
2. How We Collect Information
- Through contact forms and inquiry submissions on our website
- During consultations (in-person, online, or via phone)
- From application forms for educational institutions or visa processing
- Through email or social media communications
- Via cookies and tracking technologies on our website
3. Use of Information
We use the collected information for the following purposes:
- To provide study abroad, visa, and immigration consultation services
- To respond to inquiries and provide customer support
- To process and submit applications to educational institutions and immigration authorities
- To send updates, service notices, or marketing communications (with consent)
- To improve our website functionality and user experience
- To meet legal and regulatory obligations
4. Disclosure of Information
We may share your information with:
- Partner institutions and universities
- Immigration authorities and embassies (as part of visa processes)
- Third-party service providers assisting with application processing, payment, or IT services
- Legal or regulatory bodies if required by law or in connection with legal proceedings
We ensure all third parties are bound by strict confidentiality and data protection obligations.
5. Data Storage and Security
We implement appropriate technical and organisational measures to safeguard your personal data. This includes:
- Secure server storage and encrypted databases
- Access controls and authentication procedures
- Regular security audits and data protection training for staff
Despite our efforts, no digital system can be 100% secure. By using our services, you acknowledge this risk.
6. International Data Transfers
As we operate internationally, your information may be transferred to, and stored in, countries outside your own, including Australia and other study destinations. We ensure such transfers comply with applicable data protection laws.
7. Retention of Data
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Once no longer needed, your data will be securely deleted or anonymised.
8. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent (where applicable)
- Object to processing for direct marketing
- Lodge a complaint with a relevant data protection authority
To exercise these rights, please contact us using the details provided below.
9. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Cookies help us analyse site traffic, remember user preferences, and improve site performance.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such sites. We encourage users to review the privacy policies of external websites before sharing any personal data.
11. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without verified parental consent.
12. Changes to This Privacy Policy
ONE100 Consultants may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. We encourage users to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
ONE100 Consultants
Melbourne Office: 28, Remount Way, Cranbourne West VIC 3977
Email: info@one100consultants.com.au
Phone: +61 432 544 544